Privacy Policy

Introduction

hazy-canopy Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website hazy-canopy.com or engage our services.

By using our website or services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Property information relevant to solar installation assessments
• Electricity usage data and utility bills when provided for quotation purposes
• Communications you send to us via email, phone, or contact forms
• Payment information when you engage our services

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website address
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide quotations and assessments for solar energy systems
• Communicate with you about our services and your enquiries
• Process transactions and deliver services you have requested
• Send you marketing communications where you have opted in
• Improve our website and service offerings
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (payment processors, email services)
• Professional advisors such as lawyers and accountants
• Government authorities when required by law
• Energy retailers and grid operators as necessary for system installation and connection

All third parties with whom we share data are required to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls limiting who can view personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For customers who engage our services, we retain records for a minimum of seven years as required by Australian tax law.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information where legally permissible
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

hazy-canopy Pty Ltd
42 Sustainability Way
Melbourne VIC 3000
Australia

Email: [email protected]